Refund, Exchange And Return Policy

Fini will accept an exchange for items that are in new condition, unworn, unaltered, and free of damages by the customer as long as the exchange is initiated within 30 days of the order ship date.  Process an exchange via this link. Items must be returned with all Fini tags still attached and must be in their original packaging such as shoe boxes.

NOTE: No return or exchange allowed for items bought on sale, unless you purchase Kover Return Assurance. You can purchase Kover Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not Kover Return Assurance, your order is final sale. You can learn more about Kover Return Assurance here.

NOTE: No return or exchange allowed for items bought with Ellen Gift cards

 How to Exchange Your Order:

Initiate and get a return label with this link.

Drop off the package at any Carrier Store, DropBox, Customer Center, or with any Carrier driver. If a carrier is not available in your area or you prefer not to use it to exchange your items, you can use any other trackable method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit. 

Once we receive your package, we will process your exchange within 3 business days.

 

 Refunds:

 Refunds are allowed (shipping fee to be deducted)

 

Returns:

Free 30-day return 

 

INTERNATIONAL SHIPMENTS  OUTSIDE USA ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE AND ARE CONSIDERED FINAL SALE

ALL OUTLET/SALE ITEMS ARE FINAL SALE & NOT ELIGIBLE FOR REFUND, unless you purchase Kover Return Assurance. You can purchase Kover Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not Kover Return Assurance, your order is final sale. You can learn more about Kover Return Assurance here.